Understanding Mental Health

1. What is a key aspect of active listening in mental health support?

• A. Maintaining strong eye contact at all times
• B. Using non-verbal cues to show engagement
• C. Interrupting to offer advice when necessary
• D. Avoiding summarizing to prevent misinterpretation

2. Which of the following is NOT a component of empathy in communication?

• A. Being patient with the individual's ability to communicate
• B. Making assumptions about the individual's experiences
• C. Acknowledging emotions without judgment
• D. Avoiding assumptions and asking individuals to describe their feelings

3. When setting boundaries in mental health support, it is important to:

• A. Establish flexible roles to accommodate any situation
• B. Maintain professionalism by keeping the relationship strictly business
• C. Offer alternatives if a request falls outside of your remit
• D. Avoid being assertive to prevent upsetting the individual

4. In the context of crisis communication, what is a crucial action to take?

• A. Speaking loudly to command attention
• B. Addressing less urgent issues to ease into the situation
• C. Ensuring safety by communicating immediate actions needed
• D. Avoiding soft tones to project authority

5. What does reflective practice in mental health support communication NOT involve?

• A. Identifying strengths and areas for improvement
• B. Using each interaction as a learning opportunity
• C. Developing professional competency through continuous practice
• D. Focusing only on negative outcomes to avoid future mistakes